Have a question or need some assistance? Below are some common questions that may help. If not, please use the form below or button on the bottom right. We’re happy to answer any questions.
WHAT IS THE AUDIO FILE TYPE? If you download the package audios which is one or more audios. It downloads as a ZIP file with the MP3’s inside. Single audios are an MP3.
WHERE IS MY DOWNLOAD? Please check your download folder or designated folder for your browser and device.
CAN I DOWNLOAD THE MEDITATIONS TO MY IPHONE? The files are compatible with all mobile devices just be sure to have an app that can open a ZIP file if you purchase a package of meditations and prayers. If it’s a single audio it will download as an MP3.
THE EBOOK IS A PDF.
DO I HAVE TO HAVE AN ACCOUNT? No. If you want to know your purchase history or have greater access to the downloads then you should.
SAFARI & DOWNLOADING ZIP FILES To disable the auto extraction of ZIP files, please go to Safari, preferences. Under the general tab, uncheck the “open safe files after downloading” box. Close the preferences window. Now when downloading ZIP files, they will remain compressed.
TECH SUPPORT | SPINNING WHEEL?
Every so often, the browser gets “too full” of data and we need to clear the cache. The video may stop working or the audio won’t play. This means it’s time to “empty the browser’s cache.” Below will help solve that issue.
Firefox users: Firefox > Options > Advanced > Network > Cached Web Content > Clear Now > Click the main Firefox button in the upper-left corner of the browser window and select “Options” from the right side of the resulting drop-down menu. Choose the “Advanced” tab located on the right-hand side of the navigation bar and select the “Network” sub-tab underneath. Click the “Clear Now” button within the “Cached Web Content” section near the top, then click the OK button on the bottom-right corner of the window.
Google Chrome users: Open settings from the upper right corner. Choose the “Clear browsing data…” tab and check the box next to “Empty the cache.” Click the button “Clear browsing data” at the bottom. Exit and re-launch the browser.
Internet Explorer users:Tools > Internet Options > General > Browsing history > Delete… Check the box directly left of “Temporary Internet files and websites files” and click the gray “Delete” button in the bottom-right corner of the window. Exit and re-launch the browser.
Safari users (Mac): Choose Develop > Empty Caches from the upper toolbar (use Preferences to show it, if needed). Exit and re-launch the browser.
Still need help?